Shipping Policy

This policy covers how Nordaine orders are processed, shipped, and what to expect along the way.

1. Order Processing

Orders are processed within 1–3 business days of purchase, Monday through Friday, excluding holidays. You'll receive a confirmation email once your order ships, including tracking information.

2. Shipping Rates & Delivery Estimates

• United States (Standard): 5–8 business days
• United States (Expedited): 2–4 business days
• International: 10–18 business days, depending on destination and customs processing

Exact rates are calculated at checkout based on destination, weight, and shipping method selected.

3. Order Tracking

Once your order ships, use the tracking link in your confirmation email to follow its progress. Please allow 24–48 hours after shipment for tracking data to update.

4. Shipping Delays

Occasionally, delays occur due to weather, customs processing, or carrier volume during peak seasons. If your order is significantly delayed, contact us at support@nordaine.com and we'll investigate with the carrier on your behalf.

5. International Orders

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the item price or shipping cost and are collected by the carrier or local customs office.

6. Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we're happy to help however we can.

For more on delivery windows by region, see our Delivery Information page.