Refund Policy

At Nordaine, we want you to love what you order. This Refund Policy explains how refunds, returns, and order issues are handled for purchases made on our website.

1. Refund Eligibility

• Unworn, unused items returned within 30 days of delivery, in original condition with tags attached, are eligible for a full refund to your original payment method.
• Final sale items (marked as such at checkout) are not eligible for refund.
• Refunds are issued only after the returned item passes our quality inspection.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will provide a full refund or free replacement, your choice, at no additional cost to you.

3. Processing Time

Once we receive and inspect your return, refunds are processed within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

4. Non-Refundable Costs

• Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
• Return shipping costs are the customer's responsibility unless the return is due to our error.

5. Order Cancellations

Orders can be canceled free of charge before they enter fulfillment. Once an order has shipped, it can no longer be canceled and must instead follow our return process.

6. How to Start a Refund Request

Email us at support@nordaine.com with your order number and the reason for your request. Our team typically responds within 1–2 business days.

This policy is part of, and should be read together with, our Return Policy, Exchange Policy, and Terms of Service.